Support
Where to write, what to include, and how quickly you will hear back.
Where to write
| Subject | Address |
|---|---|
| Something is broken | support@claudeusagelimits.com |
| Payments, invoices, refunds | billing@claudeusagelimits.com |
| Your data, deletion requests | privacy@claudeusagelimits.com |
| Anything else | hello@claudeusagelimits.com |
Or use the contact form, which reaches the same place.
What to include
For anything involving a write or a search:
-
The output of
culp doctor. It is the single most useful thing you can send, and it prints values rather than verdicts. -
The receipt id, if a CULP message named one.
-
What you expected the file to contain, and what it contained instead.
Do not send us the file if it is private. The path and the receipt id are usually enough, and we would rather not have it.
How quickly
CULP is a small operation. A reply within one business day is the intent, and billing questions are answered first because they cost you money.
Reporting something that looks wrong
If a write ever leaves compact syntax on disk without a warning, that contradicts a guarantee this product makes, and we want to know within minutes rather than eventually. Mail support with the receipt id.